FAQ
FAQ
1. What is wood resin jewelry?
Wood resin jewelry is a unique blend of natural wood and resin, handcrafted to create stunning pieces of art. The combination of organic wood grains and vibrant resin colors results in beautiful and one-of-a-kind jewelry.
2. How should I care for my wood resin jewelry?
To keep your wood resin jewelry looking its best:
- Avoid prolonged exposure to water, chemicals, and direct sunlight.
- Clean gently with a soft cloth.
- Store in a cool, dry place, preferably in the original packaging or a jewelry box.
3. Is each piece truly unique?
Yes! Due to the natural variations in wood grain and the hand-pouring process of resin, each piece of our jewelry is unique. No two items will ever be exactly the same.
4. Do you offer custom orders?
Absolutely! We love creating custom pieces. Please contact us woodmade.wonderwood.store@gmail.com with your ideas and preferences, and we’ll work with you to create a unique piece just for you.
5. Can I personalize my jewelry?
Yes, we offer personalization options such as engraving or specific color combinations. Please specify your request during the ordering process.
6. What materials do you use?
Our jewelry is made from high-quality natural wood and premium resin. We carefully select the wood for its beauty and durability and use non-toxic, eco-friendly resin.
7. How long will it take to receive my order?
Processing times vary depending on the item and any customization requests. Typically, orders are processed within 2-3 weeks. Shipping times vary based on your location and chosen shipping method.
8. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and times will be calculated at checkout based on your location.
9. What is your return policy?
We offer a 14-day return policy for non-personalized items. Items must be returned in their original condition. Please see our full return policy for more details.
10. How do I contact customer service?
You can reach our customer service team via email at [Your Contact Information]. We strive to respond to all inquiries within 24 hours.
11. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as listed at checkout.
12. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
Thank you for visiting our shop! If you have any additional questions, please don't hesitate to contact us. We’re here to help!