Warranty & returns
Warranty & Returns
Warranty
At Woodmade.Wonderwood, we take pride in the quality and craftsmanship of our wood resin jewelry. Each piece is meticulously handcrafted to ensure the highest standards.
If you experience any issues with your jewelry, please contact us at woodmade.wonderwood.store@gmail.com with your order number and a description of the problem. We will provide instructions on how to return the item for inspection and repair or replacement.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your wood resin jewelry, we offer a 14-day return policy from the date of delivery.
Return Conditions:
- Items must be returned in their original condition, unworn, and with all original packaging.
- Personalized or custom items are not eligible for return unless they arrive damaged or defective.
Return Process:
- Contact us at woodmade.wonderwood.store@gmail.com within 14 days of receiving your order to initiate a return. Please include your order number and reason for the return.
- We will provide you with a return authorization and instructions on how to send the item back to us.
- Once we receive the returned item, we will inspect it and process your refund or exchange. Please allow up to 10 business days for the refund to be credited to your original payment method.
Shipping Costs:
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Thank you for choosing Woodmade.Wonderwood. We appreciate your business and are committed to providing you with exceptional products and service. If you have any questions or need further assistance, please do not hesitate to contact us!